Terms and Conditions
General
This website is owned and operated by Aurora Fay, the sole owner of Vetch & Clover. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors physical, customisable apparel and standard sized clothing. As well as digital products such as presets for mobile lightroom. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
The following terms and conditions apply to orders placed by a customer, referred to as “Client”, “your” or “you” with "VetchandClover", a company established and operating under the laws of the United Kingdom, registered office Unit 1, Venn Park, Beaworthy, EX21 5EA, referred to as “Vetch & Clover”. “Aurora Fay” or “we”, at www.vetchandclover.co.uk. By using our website and/or placing an order on it, you enter into an agreement with Vetch and Clover and consent to be unreservedly bound by these Terms and Conditions, having read them. Please make sure you have read and understood the Terms and Conditions before placing your order.
All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by email, writing, telephone, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
We offer products for sale on our website exclusively to adult users of the website who are at least eighteen (18) years of age. By placing an order through the website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts. These Terms and Conditions may be modified without any prior notice, so we ask to consult them periodically. The Terms and Conditions that will be applicable to your order will be those on www.vetchandclover.co.uk at the time you place an order
Placing an order/Conclusion of contract
To place an order, please follow the online purchasing procedure and click on “Complete Order”. You are legally bound by your order from the moment you accept the online offer of Vetch and Clover and the conditions thereby determined have been satisfied (once the order has been placed and payment confirmed on the website).
Order Confirmation
You will get an immediate confirmation of an order that you have placed on your screen at the end of the checkout process, in addition, an email confirmation of your order will be sent to the email address that you have provided us with. Once your order is dispatched, you will receive an email indicating your tracking number to check the status of your shipment. If for any reason we are unable to execute your order, we will inform you at the earliest chance. If we have already received payment for such an order, we will refund the applicable amount.
Risk and ownership
Risk in and ownership of the ordered products shall pass to you upon delivery.
Recommendations and Guidelines for the use of your ordered products
Stays/Corsets - including ‘Reversible Stays’ and ‘Petal Stays’ and any commissioned design under the name of ‘Stay(s)’ or ‘Corset’.
It is not recommended for your custom Stays to be worn for any more than 2-3 hours at a time. Wearing the product for more than the recommended time may cause discomfort and in the worst and unlikely case, bodily harm. If the Stays are constricting your breathing, hurting you in any way, or causing any harm, you must stop wearing the garment immediately.
Vetch and Clover cannot be liable for any harm or injury caused for wearing your Stays past the recommended time frame or if they are causing pain/discomfort and you (the buyer) chooses not to stop wearing them.
Vetch and Clover recommend the buyer double checks when measuring for their custom stays. The measurements will be reduced on the waist and the bust measurements by 1-3 inches all around to lightly ‘hold you in’. If your measurements are taken incorrectly, your stays may fit incorrectly. In the case that your Stays are incorrectly sized, as in, too small, Vetch and clover cannot be liable for any injury caused unless we admit fault in the production of your stays.
You’re solely liable for the measurements you provide for your stays and the finished product should measure approximately 1-3 inches smaller than your given measurements in the bust and waist size.
It is your responsibility as the person using the product to ensure you do not over wear it or use it inappropriately.
It is the responsibility of the person using the product to make themselves aware, and consider the risks involved. By purchasing you agree to this responsibility.
People who have health issues and concerns about wearing stays please contact your doctor for advice
These Stays are known as fashion stays and are not meant to be used for changing body shape, or used as shape wear. They have a negative ease of 1-3 inches and are meant to have a lacing gap when worn. The negative ease is to aid in ‘holding you in’ if desired and creating a comfortable, exterior fashionable look.
Order Process & Delivery
Our made-to-order handmade items have a 4-6 week process time, giving us time to create the perfect fit for you! The process time begins as soon as we receive your measurements. If an order lacks the given measurements, its process time will be delayed until it is received. All orders not made to order will ship out as quickly as possible. Delivery time is estimated to take 3-14 working days depending if you are based in or outside of the UK.
If you are outside the UK you'll be provided with tracking details once your order has left our premises. However, although we try to deliver within the aforementioned time frame, the delivery may take longer if something unexpected occurs. Delivery times may vary depending on the delivery area. Also, occasional delays may occur in case of unforeseen circumstances (e.g. technical malfunction, customs clearance procedures by authorities of a destination country). Accordingly, the delivery time is indicative and is therefore not guaranteed. At the latest, an order will be delivered within 30 days from the email confirmation that your order was dispatched unless otherwise agreed by Vetch and Clover and you.
We are not responsible for lost, held, or damaged packages. Also, we do not assume responsibility for delivery errors via carrier, or incorrect shipping info. Vetch and Clover doesn’t refund shipping fees or pay to ship for uncollected packages.
Orders placed to addresses in territories to which Vetch and Clover cannot ship will be cancelled automatically and a full refund issued. Please see our Shipping and Returns Policies for further information.
Assignment
We reserve the right to assign any claims for payment that are due and have arisen in connection with the delivery of goods, including any payment instalments and charges due, to third parties. Vetch and Clover also reserves the right to pledge any due claims of the above type to third parties. Please see our Shipping and Returns Policies for further information.
Liability
Our liability with regard to any product acquired on our website is strictly limited to the purchase price of that product. We shall not accept any liability for indirect losses regardless of their origin.
Whilst we try to ensure that all information displayed on our website is accurate and up to date, we cannot guarantee that the content of our website is free of inaccuracies or typographical errors at all times. Vetch and Clover does not assume any liability for the consequences of incomplete or erroneous information on the website.
We cannot guarantee that the colours of the products on our website will be true to life. Vetch and Clover cannot be held responsible for variations in colours since this depends partly on the colour settings of your monitor and computer.
Our website may contain links to other websites maintained by third parties and beyond our reach. Vetch and Clover cannot be held liable for the content or privacy policies of such websites.
To the maximum extent permitted by applicable law, in no event shall Vetch & Clover, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, Vetch & Clover assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
Privacy policy
Vetch and Clover is committed to handling all personal information with the greatest care. Please read the entire content of our Privacy Policy here.
We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.
Entire agreement
These Terms and Conditions represent the entire agreement between you and Vetch and Clover and supersede any prior agreement, understanding or arrangement between you and Vetch and Clover, whether in writing or oral. Both you and us represent that, in entering into this contract, neither you nor us has relied upon any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between you and us prior to such contract.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
Purchases and Payments
We accept the following forms of payment:
– Visa
– Mastercard
– American Express
– PayPal
- Apple Pay
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in British Pound Sterling.
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorise us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
Return and Refund Policy
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; (Items from the Accessories category) and (ii) the following products are not eligible for return: Any customised items such as: reversible front lacing stays.
Please read our full Return and Refund Policy for further details.
Ownership of intellectual property, copyrights and logos
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Vetch & Clover. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
User Representations and Registration
By using the Site, you represent and warrant that:
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all registration information you submit will be true, accurate, current, and complete;
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you will maintain the accuracy of such information and promptly update such registration information as necessary;
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you have the legal capacity and you agree to comply with these Terms of Use;
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you are not a minor in the jurisdiction in which you reside;
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you will not access the Site through automated or non-human means, whether through a bot, script or otherwise;
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you will not use the Site for any illegal or unauthorised purpose; and
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your use of the Site will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
Right to suspend or cancel user account
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
Indemnification
You agree to indemnify and hold Vetch & Clover harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
Prohibited Activities
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.
As a user of the Site, you agree not to:
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Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
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Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
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Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
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Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
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Use any information obtained from the Site in order to harass, abuse, or harm another person.
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Make improper use of our support services or submit false reports of abuse or misconduct.
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Use the Site in a manner inconsistent with any applicable laws or regulations.
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Engage in unauthorized framing of or linking to the Site.
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Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
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Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
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Delete the copyright or other proprietary rights notice from any Content.
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Attempt to impersonate another user or person or use the username of another user.
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Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
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Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
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Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
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Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
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Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
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Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorised script or other software.
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Use a buying agent or purchasing agent to make purchases on the Site.
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Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
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Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavour or commercial enterprise.
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Use the Site to advertise or offer to sell goods and services.
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Sell or otherwise transfer your profile.
Rights to change and modify Terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
Promotional emails and content
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
Written communications
Applicable laws may require that some of the information we send to you should be sent in writing. When using our website, you accept that communication with us will be mainly electronic. For contractual purposes, you agree to this electronic means of communication and acknowledge that all communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
Guidelines for Reviews
We may provide you areas on the Site to leave reviews or ratings. When posting a review, you must comply with the following criteria:
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you should have firsthand experience with the person/entity being reviewed;
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your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language;
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your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability;
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your reviews should not contain references to illegal activity;
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you should not be affiliated with competitors if posting negative reviews;
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you should not make any conclusions as to the legality of conduct;
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you may not post any false or misleading statements; and
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you may not organize a campaign encouraging others to post reviews, whether positive or negative.
We may accept, reject, or remove reviews at our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to your review.
Preference of law and dispute resolution
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts. It is prohibited to access the Site from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws
Contact Us
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:
Vetch and Clover
Unit 1, Venn Park
Beaworthy, Devon
EX21 5EA
United Kingdom
Last edited 14/05/23