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Privacy Policy & Cookies

 

Vetch and Clover are committed to handle all personal information with the greatest care. We therefore have a policy explaining how your personal data will be processed and protected. 

If you have a question that is not answered here or if you would like to receive more information about how we collect, use and store your personal data, you can contact us at any time by emailing aurora@vetchandclover.co.uk or writing to us at “Vetch and Clover” Unit 1, Venn Park, Virginstow, Beaworthy, Devon EX21 5EA

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What type of information do we collect?

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

 

We also collect personally identifiable information when submitted, including:

  • Name, may include your first name and surname

  • Email, 

  • Shipping and Billing address

  • Password, 

  • Communications such as a phone number or address

  • Payment details (including credit card information), 

  • Comments, 

  • Feedback, 

  • Product reviews, 

  • Recommendations, 

  • Personal profile made with our website by creating an account.

 

Other information we may collect and when:

  • Shopping History when you create an account,

  • Sign up for our marketing communications/newsletter,

  • Contact our customer service / send queries,

  • Participate in our promotions

  • Submit answers to questionnaires, unless stated as anonymous.

  • Or use other services offered by our website.

 

To create an account:

You must provide us with at least your name, address, telephone number, email address and a password and agree to our Terms and Conditions, including this Privacy Policy.  

If you provide us with someone else’s data – for example, if you purchase a product to be delivered as a gift – we will collect and process the personal data required to enable the transaction.  If you are receiving an item as a gift, we will process your data only to complete the gift request and our contractual obligations.  

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How we collect information 

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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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Why we collect this information 

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We collect such Non-personal and Personal Information for the following purposes:

  • take your orders, process your payments, deliver the items you have purchased and process order returns;

  • To provide and operate the Services of Vetch and Clover 

  • to send notifications of delivery status, delivery related problems, etc.;

  • To provide our Users with ongoing customer assistance and technical support;

  • provide any additional services you have requested, such as our marketing communications;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • to create and manage your personal account on Vetchandclover.co.uk;

  • to manage your requests and queries.

  • To comply with any applicable laws and regulations.

  • provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

Who will handle your data?  

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Your personal data will be handled by "Vetch and Clover". We use the services of Wix, Etsy, Google, and Mailchimp as data processors to process your personal data on our behalf.

Additionally, we may use the services of external suppliers to help provide our services to you and meet our business needs, as a result we may share your data with these suppliers, such as delivery companies, marketing agencies and tax consultants.  

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How we’ll communicate with you

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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What rights you have over your data

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If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

At any time, depending on the specific processing, you have:

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  • right to know what personal data of yours we are processing, where that data came from and how we are using that data;

  • right to get a copy of your data transferred to you or to another party.

  • right to ask us to update, correct or supplement the data we hold about you;

  • you have the right to request us to delete or erase your data processed by Vetch and Clover;

  • right to object to direct marketing and revoke your consent for processing. you can opt out from direct marketing by clicking on the ‘unsubscribe’ link in any marketing email.

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If you don’t want us to process your data anymore or would like to exercise these rights, please contact us at aurora@vetchandclover.co.uk or send us mail to: “Vetch and Clover” Unit 1, Venn Park, Virginstow, Beaworthy, Devon EX21 5EA

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Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;

  • Compliance with our legal obligations;

  • For our legitimate interests, which do not override your fundamental rights and freedoms.

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If you have requested the erasure of your data, we shall send one last email to confirm that your details have been erased. Once sent we will no longer hold any data that we aren’t obligated to keep. 

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Cookies

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A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

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We use the following cookies to optimize your experience on our website and to provide our services.

Cookie Name: XSRF-TOKEN

Purpose: Used for security reasons

Duration: Session

Cookie Type: Essential 

 

Cookie Name: hs

Purpose: Used for security reasons

Duration: Session

Cookie Type: Essential

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Cookie Name: svSession

Purpose: Used in connection with user login

Duration: 12 months

Cookie Type: Essential

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Cookie Name: SSR-caching

Purpose: Used to indicate the system from which the site was rendered

Duration: 1 minute

Cookie Type: Essential

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Cookie Name: _wixCIDX

Purpose: Used for system monitoring/debugging

Duration: 3 months

Cookie Type: Essential

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Cookie Name: _wix_browser_sess

Purpose: Used for system monitoring/debugging

Duration: Session

Cookie Type: Essential

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Cookie Name: consent-policy

Purpose: Used for cookie banner parameters

Duration: 12 months

Cookie Type: Essential

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Cookie Name: smSession

Purpose: Used to identify logged in site members

Duration: Session

Cookie Type: Essential

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Cookie Name: TS*

Purpose: Used for security and anti-fraud reasons

Duration: Session

Cookie Type: Essential

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Cookie Name: bSession

Purpose: Used for system effectiveness measurement

Duration: 30 minutes

Cookie Type: Essential

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Cookie Name: fedops.logger.X

Purpose: Used for stability/effectiveness measurement

Duration: 12 months

Cookie Type: Essential

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Cookie Name: wixLanguage

Purpose: Used on multilingual websites to save user language preference

Duration: 12 months

Cookie Type: Functional

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You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org 

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How do we secure your personal data?

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We protect your personal data with specific technical and organizational security measures aimed at preventing your personal data from being used illegitimately or fraudulently.

In particular, we use security measures that guarantee: confidentiality, integrity, and availability of your data as well as the resilience of the systems and services that process them; the ability to restore data in the event of a data breach.

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Policy Updates

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

Last Updated 16/05/22

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/

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