FAQS
What is your return policy?
Our return policy depends on your order.
If the order is customised, whether that be sizing or colour and stitching preferences, then returns will not be accepted.
If however you've ordered a garment that isn't customised, for example: the Maria Dress in standard sizing, then you may return it through our returns form
Please find our returns and refund information here
What are the payment options?
.Our online shop provides the facility to pay easily and securely. We accept most major credit/debit cards, Apple Pay and payment via PayPal.
If you wish to order and pay by any other means such as BACS, personal cheque or postal order please contact us for instructions.
Who makes these made to order garments?
Aurora Fay, designs and makes up your items.
Where can I get the full 18th Century / Outlander inspired ensemble?
Currently Vetch & Clover are only supplying the full ensemble via commissions. You can apply to join the waiting list via our contact form. We plan to make the full outfit available here soon though!
In the meantime why not browse our Instagram accounts for inspiration and sneak peeks of what's the come?
How do I measure myself correctly for the made-to-measure items?
Measurements are easy to take, all you need is a measuring tape and maybe a helping hand Find out more here
What does it mean when I read reversible?
Reversible here means that the item has two sides, meaning you get 2 designs in one garment! As there are two sides that means you can choose 2 different fabric design options to wear. Options for fabrics can be found on our Customisation page!